Table 4.

Results of web-based prioritization exercise

Domain and Aspect of CarePatient Survey,an=91Provider Survey,an=39
Not ImportantSomewhat ImportantExtremely ImportantNot ImportantSomewhat ImportantExtremely Important
Access and convenience of care
 If asking for help, receiving help as soon as needed at home0 (0)7 (8)84 (92)0 (0)2 (5)37 (95)
 Seen by the dialysis center staff within 15 min of appointment5 (5)43 (47)43 (47)1 (3)22 (56)16 (41)
Care coordination
 Kidney doctor and dialysis center staff work well together as a team0 (0)2 (2)89 (98)0 (0)1 (3)38 (97)
 Frequency of good communication among the dialysis center staff0 (0)8 (9)83 (91)0 (0)2 (5)37 (95)
 Knowing who to call if there are problems with home dialysis equipment0 (0)2 (2)89 (98)0 (0)0 (0)39 (100)
 Staff members help solve problems with receiving home dialysis supplies1 (1)22 (24)68 (74)0 (0)8 (21)31 (79)
Concern and helpfulness of dialysis center staff
 Feel that staff members really care about you as a person1 (1)22 (24)67 (74)0 (0)4 (10)35 (89)
 Staff members ask if you have concerns or questions1 (1)24 (27)64 (72)0 (0)3 (8)36 (93)
 Staff members listen carefully to you0 (0)5 (5)86 (95)0 (0)1 (3)38 (97)
 Staff members show respect for what you have to say0 (0)7 (8)83 (92)0 (0)1 (3)38 (97)
 Feel supported when calling home dialysis center staff for help0 (0)7 (8)84 (92)0 (0)0 (0)39 (100)
 Staff members spend enough time with you1 (1)13 (14)77 (85)0 (0)5 (13)33 (87)
Knowledge and safety to perform dialysis at home
 Knowing how to take care of dialysis access0 (0)1 (1)89 (99)0 (0)1 (3)38 (97)
 Staff members tell you what to do if you have problems with dialysis equipment0 (0)12 (13)79 (87)0 (0)3 (8)36 (92)
 Staff members tell you what to do if you have a health problem at home0 (0)16 (18)74 (82)0 (0)5 (13)34 (87)
 You are confident in ability to perform dialysis safely at home0 (0)3 (3)87 (97)0 (0)2 (5)37 (95)
Staff proficiency
 Staff members able to help solve problems you encounter with home dialysis0 (0)13 (14)77 (86)0 (0)0 (0)39 (100)
Handling of grievances
 You are able to talk to staff about being unhappy with care1 (1)28 (31)62 (68)0 (0)6 (15)33 (85)
 Satisfied with the way staff members address concerns you raise about care0 (0)17 (19)74 (81)0 (0)3 (8)36 (93)
Patient involvement in care
 You are involved as much as you want in choosing treatment for your kidney disease, including center dialysis, home dialysis, transplant0 (0)4 (4)87 (96)0 (0)3 (8)36 (93)
Personalization of care
 Home dialysis care adjusted to individual lifestyle and schedule2 (2)12 (13)77 (85)0 (0)8 (20)31 (79)
 Staff and nephrologist help to find a treatment plan that works for you1 (1)4 (4)86 (95)0 (0)4 (10)35 (90)
Education of patients and patient-centered communication
 Staff members explain things in a way that is easy to understand0 (0)18 (20)73 (80)0 (0)2 (5)37 (95)
 Receive timely laboratory results2 (2)29 (32)60 (66)1 (3)15 (39)23 (59)
 Receiving teaching related to care3 (3)23 (26)64 (71)0 (0)4 (10)35 (89)
 Staff members tell you what to do if unable to dialyze at home due to emergency0 (0)8 (9)82 (91)0 (0)4 (10)35 (90)
 Staff member or nephrologist talks to you as much as you want about treatment options for dialysis2 (2)16 (17)73 (81)0 (0)7 (18)32 (82)
Support services
 Staff members talk to you about what you should eat and drink6 (7)32 (35)53 (58)1 (2)7 (18)31 (80)
 You are able to meet with the social worker if you want to8 (9)41 (45)42 (46)1 (3)9 (23)29 (74)
 Dialysis staff members conduct home visits14 (15)41 (45)36 (40)1 (3)9 (23)29 (74)
  • a Data are presented as n (%).