Core communication skills emphasized during the workshop
| Giving information: Ask-Tell-Ask |
| Ask (assess understanding): “What have the doctors told you about your kidney function?” |
| Tell (After learning what the patient knows, the physician can better tell the information in a way that addresses patient concerns and needs) |
| Ask (check understanding): “To make sure that I explained things well, can you tell me what you understand from what I just said? |
| Responding to emotional concerns: NURSE acronym |
| Name the emotion: “You seem worried” |
| Understand the emotion: “I see why you are concerned about this” |
| Respect: “You have shown a lot of strength” |
| Support: “We will get through this together” |
| Explore: “Tell me more” |
| Responding to unrealistic goals: “Wish” statement |
| “I wish things could have gone differently too” |